Negotiation Skills And Interpersonal Effectiveness
Most negotiation courses emphasize either dealing with tactics or the most common mistakes of negotiation. However, these are only two pieces of a much larger process. By focusing on the entire process and developing integrative skills comprising all of the parts, a much more powerful, bottom-line result is obtained.

One key element unique to this negotiation course is a much heightened awareness of human behavior and a significantly greater ability to predict and deal with them. This aspect alone has value far beyond the traditional view of negotiation. It is the basis for being more effective in all human interaction, be it sales, motivation, management, or leadership, personally as well as professionally. Significant use of actual negotiation cases reinforces concepts and group participation.

For more detail see:

• The Negotiation Process
• Introduction To The Negotiation Skills And Interpersonal Effectiveness Workshop

Leadership Development & Organizational Change
This is a program in understanding and leading change. It is about using the dynamics of change to truly vitalize the organization's members. This is not a program in managing change. For if you are not leading change, more than likely it's controlling you, not you managing it.

Most people and, therefore, most organizations have difficulty dealing with any change much less dramatic change. They resist it. Why? Because change always creates, to some degree, confusion, doubt, and fear. As a result, regardless of what they say, most individuals would rather do things the old familiar and "comfortable" way than deal with the unfamiliar. In an environment where rapid change is occurring, those organizations which do not confront this issue on a fundamental level are not only missing opportunities, but actually putting their survival at risk.

Meeting this demand requires leadership; leadership that understands the dynamics and demands of change; leadership that has the courage and vitality to confront those dynamics and the determination and skills to turn predictable resistances into positive focused energy; leadership that can create ownership in others of an expansive co-created vision. Those individuals that view change as an opportunity rather than a problem, and have the above qualities and abilities, will be the leaders of the future.

This multiphase program is tailored to the organization's current needs which are evaluated via confidential, in-depth interviews with key personnel throughout the organization. The result is a management that understands what it takes and is capable of leading the organization toward maximizing its potential.

Excelling At Customer Relations-The Competitive Advantage Opportunity
Excelling at customer relations requires much more than product knowledge, a pleasant demeanor, and "the customer is always right” attitude. Canned responses, no matter how “pleasant” simply do not work. Why? Because people are unique individuals with different personalities, tendencies, and emotional reactions. Developing an understanding of these uniquenesses, how to discern and effectively deal with each is the key to establishing real credibility, rapport, trust, and outstanding customer relations.

Organizations that recognize this and are able to excel in customer relations will have a competitive advantage. This is increasingly the case as more and more products and services become virtual commodities.

This program is designed to provide participants with a sophisticated understanding of not only how and why people react or respond the way they do, but also how to establish and be more effective in rapport and communication with anyone no matter what their emotional state. This awareness and skill is the foundation for all effective interpersonal interactions.

Executive Coaching And Self-Empowerment
An executive needs to have a clarity of focus, a positive and willing intention, the authority to do what is needed, and a sense of real responsibility.

If you wake up and are not excited and looking forward to the day, something vitally important is missing. The purpose of executive coaching is to assist the individual:

1. Gain clarity on what could make life more fulfilling for him/her.
2. Recognize, face, and work through the limiting factors and/or dysfunctional patterns.
3. Become more aware, proactive and responsible in being, doing, and having what truly contributes to both themselves and their environment.
4. Bring greater perspective, balance, and happiness to their life.

This is a process of self-empowerment. Only the individual can empower themselves. Others can assist and organizations can provide a supportive environment, but beyond that it is up to the individual.

The coach's task is to facilitate the individual in helping themselves access more of their own inherent strengths and talents and utilize more of their untapped potential. It is the individual who becomes more creative and responsible in coming up with their own solutions and resolutions. This is the essence of self-empowerment.

After the initial in-depth interview to determine: (1) viability of coaching for that individual and (2) pertinent background information, follow-up one-on-one sessions are conducted usually weekly, in person or by telephone, depending on schedules and location.

Presentation Skills
The effectiveness of a presentation can make or break a deal. Good visual aids, good organization, and good delivery can help to develop rapport and communication. However, too often these aspects are so honed that they become "slick." The "presentation" may have been great, but if the rapport and real communication were lost, so possibly was the desired impact. The result-marginal effectiveness at best and then only to limited audiences.

This course does develop the ability to use visual aids more effectively, be better organized, and have a smooth delivery. However, it does so only as a complement to the basic purpose of any presentation. That is, to communicate naturally and effectively, with poise and presence, to any size audience, in any setting.

This is not a course that emphasizes a particular "style" or the "way one should present." Each individual has unique strengths as well as weaknesses. As such, the program focuses on individual needs and develops or corrects them as needed.

This program stresses developing an individual's:

1. Personal presence
2. Ability to quickly assess the emotional and receptivity level of an audience
3. Ability to adapt one's communication easily and effectively to optimize the intended effect

These are the skills critical to outstanding presentations.

The guaranteed result, irrespective of previous presentation abilities, are individuals who are noticeably more at ease and confident and significantly more effective in all their presentations.

Number of participants: 6 - 8. Each participant receives a video of all their presentations with personalized critiques.

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